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Tim wears two critical hats at Supportworks: he is our contractor-facing help desk wizard, and he provides quality assurance (QA) for our Technology team. On the help desk, Tim is the friendly voice dealers and franchisees get when they call in with questions about software or apps used within the Network. His QA work includes finding and solving software-related bugs, essentially hunting for “breaks” in the software. He also works behind the scenes, uncovering ways to prevent problems with software code before they even begin!