1-866-375-9990
1-866-375-9990
We believe a single, seemingly mundane action can spread, creating a ripple effect — the full extent of which we'll likely never know. But we believe that by doing small things differently, better and with intention, our employees will go home at night feeling fulfilled, our contractors will create an impact in their communities and the homeowners they serve will experience the peace of mind they deserve.
More than that, we believe that happier employees, thriving businesses and satisfied customers lead to better neighborhoods and stronger communities.
That's why we believe that small ripples can eventually change the world.
We do things differently than anyone else in our industry and will continue to do so. But here's the thing: redefining never stops. Once we create a "new way," and it becomes the status quo, we'll redefine it again and again. In that way, we will continue to raise the bar, not only for foundation, concrete and garage contractors but also for plumbers, electricians and the rest of the home-services contracting industry.
Who we aim to redefine for.
Redefining our industry is the big-picture — but rather than sit back and congratulate ourselves on coming up with a clever line, we need to make it happen. So, we focus on three equally important groups when taking actions that create the ripples that eventually become the waves of change.
We bestow the gift of high expectations on our people — but with the love and belief that they can accomplish what they didn't think they could before. We want people to do the work they love in an environment that makes them happy and have the chance to grow.
In our world, contractors never go it alone. We are partners who walk alongside and challenge them every step of the way. We show them what's possible and help make it happen with support to help them grow their businesses, create healthy cultures and effect meaningful change in their communities.
We believe the bar for an exceptional customer experience can be set so high that mediocrity in the contracting world is simply no longer accepted or tolerated. We use this perspective in all the work we do.
We want our contractors and franchisees to see us as more than just a business partner; we want them to see us as friends, mentors and family. So, we advocate, support and promote them at every turn. That's what we mean by champion. We also do this through radical support. That means our contractors should leave an experience with any department feeling like they've been supported in ways far beyond what they could have imagined. The bottom line: our dealers' and franchisees' success is our success.
